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IT hardware warranty and maintenance

Go completely bespoke for a tailor made IT maintenance solution that perfectly meets your business needs. Or choose an "off the shelf" warranty from the manufacturer who made your IT hardware.

3 ways to protect your IT investment and minimise downtime

Through our partners and vendors, we offer a range of warranty and support options to suit your business.

There are three main warranty and maintenance options to choose from. In the first instance, you may already have a standard warranty from the manufacturer who made your hardware. If you're buying critical kit, or have a solution that needs more in-depth support, a standard warranty probably won't meet your requirements. This is because typically, a standard warranty will not have a service level agreement. This agreement sets out expectations for response times and helps to minimise any business down time.

If this is the case, you could opt for an extended manufacturer's warranty. But if your IT requirements are more complex, or you'd like a better service level agreement to cover critical kit, we can work with you to build a bespoke solution for warranty and maintenance. We also offer specific support for Cisco equipment with BT's own maintenance offering called iNcare.

1. IT hardware warranty

A simple and cost effective way to achieve peace of mind is with a manufacturer's warranty:

Extended IT manufacturer's warranty

Looking for a straight forward extension of the standard warranty period from the manufacturer who made your hardware? Check out our huge range of “off-the-shelf” manufacturer extended warranties. Some offer enhanced service levels too. These include the Care Pack range from HP, and a whole host of options for products from HPE, Xerox, Fujitsu, Epson, LG and Lenovo.

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2. IT hardware maintenance - Break fix

Maintenance services mean that you can move responsibility for different areas of your IT estate to our partners. This leaves you more time to focus on delivering key projects or business objectives. We’ll work with you to build a solution that’s flexible and cost-effective.

Maintenance services can be as involved as you need them to be; they’re designed around your business needs. They can cover everything from simple break/fix for things like devices, printers and other hardware, to looking after specific critical solutions like your firewall. We can even help with disaster recovery and backup services.

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Bespoke IT maintenance solutions

If your ideal IT maintenance agreement would leverage different SLAs (Service Level Agreements) and services for individual pieces of hardware, that’s no problem. We'll design a bespoke maintenance solution that provides a variety of services and response levels across your IT estate.

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We can also provide IT support services with extra flexibility when it comes to billing. Tokens are a great way of controlling your costs for IT services – just pay as you go. You might choose to buy 10 tokens, for example, to cover one-off costs, rather than paying for a full maintenance contract when it might not be the right option for your business.

3. iNcare - Maintenance and support for Cisco® equipment from BT

Choose BT to support your Cisco estate for total peace of mind

Choosing the right maintenance solution for your Cisco estate is a big decision. You want to be sure you’ve made the right choice for your organisation. BT iNcare offers a full maintenance package for your Cisco estate, from hardware replacement to 24/7 engineer access. With BT iNcare, you’ll receive great coverage, with long hours for advance replacement and access to our UK-based service. BT iNcare also offers cover, including spares, for devices that have reached ‘end of support’.

With added benefits…

With access to BT engineers around the clock and IT specialists to support with all aspects of your IT solution, BT iNcare can be much more than just a maintenance package. Our highly experienced team of experts can help formulate your thinking on the development of your infrastructure and what the next steps might be.

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