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For pre or post sales technical advice, it's always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
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Managing your account
- How do I obtain a copy invoice?
- I've forgotten my password
- How do I change my contact details?
- Changing your email address or log in details
- How can I add an address to my account?
- How can I add or change a payment method on my account?
Managing your order
- How do I cancel or amend an order?
- Why has only part of my order arrived?
- Why is "Next Day" not shown as a delivery option at the checkout?
- Not available to receive delivery
- How can I amend the delivery address of an order?
- Pre / post dating invoices
New to BT Business Direct
- Which delivery companies do you use?
- Can I collect my order from you?
- What is the card "reference"?
- Why am I asked for an "Order Reference" when placing an order?
- Email address error on registration
- Do you offer educational discounts?
Policies
- Voucher Terms & Conditions
- Return of Faulty Goods: Packaging Guidelines
- Why we request a landline telephone number?
- Our delivery charges explained
- Our security policy
- Our privacy policy
Products
- Why did I see the message Sorry this product bundle cannot be added to your basket
- What does the message “Sorry, maximum bundle quantity exceeded” mean?
- Can I buy a bundle on your website using corporate “punch out”?
- Can you advise me on the right product to select?
- About “used stock” and used stock warranty
- Do you offer a hardware upgrade or software installation service?
Returns and refunds
- What do I do if the collection of my faulty goods has not happened?
- Goods received which have been damaged in transit
- Missing items from product
- When will I get my returned item credited or replaced?
- Why can't you always offer a refund or replacement when processing a return?
- Why have I received another receipt for my replacement
