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Unified Comms

Unified Communications

Communicate. Collaborate. Connect

Unified communications (UC) is the ability to drive all voice and text-based communications through a single gateway so that they can be managed more easily. You work, however you work, Plantronics delivers innovative products to meet your needs today and in the future. Choose the working style that matches how you work and explore the products that we think would be the best fit for you

Working conditions are constantly evolving and the blurring of work and leisure space, global collaboration and the need to communicate outside of the usual office hours requires a smarter way of working. UC solutions can help organisations reach new levels of performance and the benefits include a reduced carbon footprint, a more intelligent use of space and the potential to rationalise property costs. Working can before more flexible and planning more efficient.

Your people will enjoy a range of individual and practical advantages:

  • A smarter presence: availability is communicated across multiple devices, meaning disruptions are reduced and communications are more effective
  • A unified directory: a centralised approach for easy access to the information they need
  • Multimedia conferencing: having the tools to enhance conference calls for effective collaboration in any location

These benefits will leave them free just to concentrate on what they want to say.

50% of IT managers said that audio quality was extremely important to open-plan office workers' overall UC experience1

Choosing the right headset design can increase productivity by 23%1

90% of surveyed enterprise employees stated that they spend at least some time working away from their office1

Adopting Unified Communications

The success of rolling out your Unified Communications solution, depends on how it’s adopted by your people. Voice is a key component and high-quality audio is essential. A well-planned UC and audio device deployment is key for adoption and your people need to be equipped and educated on launch day.

Helpful resources for every deployment phase

Plan Strategically

How do you evaluate, test and select the best UC audio devices for your organisation? When it comes to UC, no one size fits all. You need to discover the work style of your people and pilot devices with a cross-section of testers, matching their actual work scenarios to the best audio devices for utilising UC.

Deploy Intentionally

Deployment is more than leaving a headset on someone’s chair with a note. Everyone approaches technology in a different way. Factors to consider to ensure success are:

  • What’s the best way to train people to match their learning style?
  • How do you organise support?

Adopt Successfully

Your people are about to make their first call, so make sure to make it great. The better the first call, the higher the adoption rate so make sure you can adequately measure success. Think about when and how you should plan for upgrades to fit their needs. Make your “first moments of truth” a success and keep them going.

Contact us today

Get the conversation started

Call us for free, no obligation advice

Contact our IT Specialists:
0370 429 3010

View things you need to know

  1. Plantronics UC Gatekeeper Survey 2010
  2. University of Sheffield
  3. Communication Trends of Business Professionals - An International Study Conducted by Plantronics

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