Description
Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.
Specifications
Summary
- Product Description
- Dell 1Y NBD > 3Y NBD - Upgrade from [1Y Next Business Day] to [3Y Next Business Day] - extended service agreement - 2 years - 2nd/3rd year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday , Technical support - phone consulting - 2 years , Technical support - web support - 2 years , Technical support - e-mail consulting - 2 years
