Description
ProSupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and SupportAssist technology with automated issue detection and alerts. Let Dell help reduce any downtime.
*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
Specifications
Summary
- Product Description
- Dell Upgrade from 1Y ProSupport to 3Y ProSupport - extended service agreement - 2 years - 2nd/3rd year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Designed For
- XPS 15 7590, 15 9500, 15 9510, 15 9520, 15 9530, 15 9570, 15 9575 2-in-1, 17 9700, 17 9710
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell XPS 15 7590, 15 9500, 15 9510, 15 9520, 15 9530, 15 9570, 15 9575 2-in-1, 17 9700, 17 9710
