Description
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Specifications
Summary
- Product Description
- Dell 1Y NBD > 3Y NBD - Upgrade from [1Y Next Business Day] to [3Y Next Business Day] - extended service agreement - 2 years - 2nd/3rd year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- Business hours
- Designed For
- Latitude 3150, 3340, 3440, 3450, 3540, 3560, 3570
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- Business hours
Details
- Service & Support
- Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: business hours / Monday-Friday , Technical support - phone consulting - 2 years , Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 2 years
Compatibility Information
- Designed For
- Dell Latitude 3150, 3340, 3440, 3450, 3540, 3560, 3570
