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What does 'Ordered upon request' mean?

When an item states 'Ordered upon request' this means that we currently do not physically have the product(s) you have ordered available in our warehouse to fulfil your order. Rest assured, we are doing everything possible to secure this stock and get it shipped out to you from the manufacturer.

If no delivery dates are shown, then this means we do not have a date to give you, but we are working to obtain this and when we have it we'll update an ETA on your order. 

Prices may change in accordance with increases/decreases from the manufacturer.

Although we do try to obtain the goods in a timely manner, there are occasions where either the product is in short supply - often because of demand or when a new product is released - or it has been delayed in transit. In such instances, we regret that we are unable to guarantee a date for the arrival of this item.

If you need your goods in a hurry and don't wish to wait, you can amend your order to replace it with an in-stock product. Alternatively, you can cancel your order at any time prior to completion.

If you would prefer to wait for your item to become available, then there is no need for further action.

Articles of Interest:

What does 'awaiting stock' mean?
Checking your order status
Cancelling or amending your order



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