Description
The level of cover offered by PrimeSupport can be increased even further with a "uplift" package which increases the duration of the agreement to 3 years.
This also will provide a loan unit the next working day should the customer's unit need to be repaired.
-
Standard repair
Where the issue cannot be resolved by the Helpdesk, they will arrange to collect the faulty unit for repair. They target to collect the faulty unit within two working days of escalation and they will repair the unit and return it to You. They reserve the right to replace items beyond economic repair with a refurbished model of a similar specification. -
Replacement laser
If diagnosis shows that the laser is emitting no light, then they will issue a replacement laser. Note: The natural reduction of Laser brightness over time does not constitute failure. Only lasers which have zero brightness are deemed to be failed. They will arrange to collect the faulty unit for replacement. -
Logistics covered
Their repair center will inspect the unit. If they find the unit suffers from accidental damage or no fault is found they may invoice You for the cost of shipment & labor. Units can be collected from and returned to any address within mainland areas of EU countries, Norway and Switzerland. For all other areas, please contact the helpdesk for further assistance. Regardless of repair route chosen by the helpdesk, all parts and labor costs will be covered under this agreement subject to the standard terms and conditions. Some geographical locations outside the EU, may cause shipment delays, which will result in a longer resolution time.
Specifications
Summary
- Product Description
- Sony PrimeSupport Pro - extended service agreement - 3 years - 3rd/4th/5th year - shipment
- Type
- Extended service agreement
- Service Included
- Advanced replacement
- Location
- Shipment
- Return Shipment
- At manufacturer expense
- Full Contract Period
- 3 years
- Support Period
- 3rd, 4th and 5th year
- Designed For
- VPL-DX10, DX11, DX15
Detailed Specification
General
- Service Included
- Advanced replacement
- Location
- Shipment
- Return Shipment
- At manufacturer expense
- Full Contract Period
- 3 years
- Support Period
- 3rd, 4th and 5th year
Details
- Service & Support
- Extended service agreement - advanced replacement - 3 years - shipment , Technical support - phone consulting - 3 years - availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday
Compatibility Information
- Designed For
- Sony VPL-DX10, DX11, DX15