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HPE Next Business Day Proactive Care Service (ProLiant ML310e Gen8)

HPE Next Business Day Proactive Care Service (ProLiant ML310e Gen8)

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Quicklinx: CSCTWS00 Mfr#: U1KC3PE
Ordered upon request
£351.77 ex VAT
£422.12 inc VAT
Qty
Standard delivery Product out of stock. Due date unavailable.

Description

HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

Specifications

Summary

Product Description
HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week


Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week

Details

Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 1 year , New releases update - 1 year , Product info support - web knowledge base access - 1 year , Comprehensive defective material retention - 1 year

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Contract Length: 1year
Response Type: Next Business Day Service with Comprehensive Defective Material Retention Post Warranty
Brand: HP
Price Range Ex VAT: 300 - 500
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