Description
HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
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Remote problem diagnosis and support Onsite hardware support
Replacement parts and materials included Firmware updates for selected products Choice of coverage windows.Offers an easy-to-purchase, easy-to-use onsite hardware repair service for your HPE product.Periodic maintenance (included for certain, eligible products only) Escalation management Access to electronic support information and services HPE electronic remote support solution (for eligible products only).Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only).Enhanced parts inventory management (included with select, optional call-to-repair time commitments).
Specifications
Summary
- Product Description
- HPE Next Business Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- Next business day
Details
- Service & Support
- Extended service agreement - parts and labour - 1 year - on-site - response time: NBD
