Description
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
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Comprehensive support
The HPE Foundation Care - Next Business Day Service provides extensive on-site support to ensure that critical systems receive the maintenance they need without delay. -
Timely response
With a commitment to next business day response time, this service minimizes downtime and helps maintain operational productivity. -
Varied service included
The service covers essential aspects including parts, labor, phone consulting, new releases updates, and product info support. -
Remote assistance
Quick access to remote diagnosis enables prompt troubleshooting, allowing issues to be addressed swiftly and effectively. -
Knowledge base access
Users can tap into a wealth of information through the web knowledge base, empowering them to resolve problems independently.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- P/N: M0S80AR, M0S82AR, M0S87AR, M0S88AR, M0S89AR, P9G81B, P9G82B, Q1H89A, Q1H89AR, Q1J09A, Q1J09AR, Q1J10A, Q1J10AR, Q1J11A, Q1J11AR, Q1J12A, Q1J12AR, Q1J13A, Q1J13AR, Q1J14A, Q1J14AR, Q1J15A, Q1J15AR, Q1J17A, Q1J17AR, Q1J18A, Q1J18AR, Q1J19A, Q1J19AR, Q1J20A, Q1J20AR, QK697AR, QK698AR, QK699AR
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years
Compatibility Information
- Designed For
- P/N: AJ940SB, K2Q10AR, K2Q11AR, K2Q13AR, K2Q14AR, M0S80AR, M0S81AR, M0S82AR, M0S83AR, M0S84AR, M0S85AR, M0S86AR, M0S87AR, M0S88AR, M0S89AR, P9G80B, P9G81B, P9G82B, Q1H89A, Q1H89AR, Q1J09A, Q1J09AR, Q1J10A, Q1J10AR, Q1J11A, Q1J11AR, Q1J12A, Q1J12AR, Q1J13A, Q1J13AR, Q1J14A, Q1J14AR, Q1J15A, Q1J15AR, Q1J17A, Q1J17AR, Q1J18A, Q1J18AR, Q1J19A, Q1J19AR, Q1J20A, Q1J20AR, QK697AR, QK698AR, QK699AR, QW967AR#ABH, QW967SB, QW968AR#ABH, QW968SB
