Description
HP Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
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For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service.HPE Foundation Care 24x7 Service.HPE Foundation Care CTR Service.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years
