Description
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
-
Efficient support service
This service includes support for new releases and product information, ensuring that users are informed and can utilize their products efficiently. -
Rapid response capability
With a 2-hour response time, clients can expect quick assistance, minimizing disruptions and enhancing overall productivity. -
Direct expert consulting
Phone consulting allows users to connect directly with knowledgeable representatives to resolve issues. -
Comprehensive online resources
Access to a web knowledge base means users can find answers and solutions at their convenience, supporting their operational needs.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years
