Description
Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.
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Comprehensive support
The HPE Foundation Care - Next Business Day Service provides extensive on-site support to ensure that critical systems receive the maintenance they need without delay. -
Timely response
With a commitment to next business day response time, this service minimizes downtime and helps maintain operational productivity. -
Varied service included
The service covers essential aspects including parts, labor, phone consulting, new releases updates, and product info support. -
Remote assistance
Quick access to remote diagnosis enables prompt troubleshooting, allowing issues to be addressed swiftly and effectively. -
Knowledge base access
Users can tap into a wealth of information through the web knowledge base, empowering them to resolve problems independently.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years , New releases update - 3 years , Product info support - web knowledge base access - 3 years
