Description
HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 1 year - shipment
- Type
- Extended service agreement
- Service Included
- Replacement
- Location
- Shipment
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- P/N: R2H25A, R2H26A, R2H27A, R2H28A, R2H29A, R2H40A
Detailed Specification
General
- Service Included
- Replacement
- Location
- Shipment
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 1 year , Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday , New releases update - 1 year , Product info support - web knowledge base access - 1 year
Compatibility Information
- Designed For
- P/N: R2H25A, R2H26A, R2H27A, R2H28A, R2H29A, R2H40A
