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On-site support
This service includes dedicated support at your location, ensuring prompt assistance for any issues that arise during business operations. -
Responsive service availability
Available 24 hours a day, 7 days a week, the service ensures that help is always just a call away, providing reassurance to businesses. -
Parts and labor inclusion
The service encompasses all necessary parts and labor, eliminating unexpected costs and ensuring that repairs can be performed quickly. -
Additional support services
Access to phone consulting and a web knowledge base enhances the support experience, offering immediate resources for troubleshooting. -
Rapid response protocols
With a response time of 4 hours for critical issues, this service prioritizes your business's stability and function in pressing situations.
Specifications
Summary
- Product Description
- HPE Foundation Care 24x7 Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years , Product info support - web knowledge base access - 3 years , New releases update - 3 years
