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Telephone software support
An HPE Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The Center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities. -
4-hour response onsite hardware support
For issues that cannot be resolved remotely, HPE Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HPE authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials. -
24x7x365 coverage
Onsite and remote services are available around the clock, including all holidays.
Specifications
Summary
- Product Description
- HPE Support Plus 24 - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Web knowledge base access - 5 years , New releases update - 5 years
