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HP Care Pack Support Plus 24 Extended Service Agreement 5 Years On-Site Parts and Labour

HP Care Pack Support Plus 24 Extended Service Agreement 5 Years On-Site Parts and Labour

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Quicklinx: 7QP1WS00 Mfr#: UJ247E
Contract Length: 5years
Response Type: Support Plus 24
Stock Status: In Stock
More than 50 in stock
£3,017.40 ex VAT
£3,620.88 inc VAT
Qty
Standard delivery Delivered within 3 working days

Description

HPE Support Plus service is composed of comprehensive hardware and software services that help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems. Hewlett Packard Enterprise releases updates to software and reference manuals as soon as they are made available. HPE Support Plus also provides you with software updates for selected HPE-supported software products for each system, processor, processor core, and end user. In addition, HPE Support Plus provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information.

  • Escalation management

    Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.
  • HPE electronic remote support solution

    The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution.
  • Access to electronic support information and services

    As part of this service, Hewlett Packard Enterprise provides the customer with access to certain electronic and Web-based tools. The customer has access to certain capabilities made available to registered users with linked entitlements, such as downloading selected HPE software patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users; expanded Web-based searches of technical support documents to facilitate faster problem solving; service diagnostic tools with password access and more.
  • Software support

    HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.

Specifications

Summary

Product Description
HPE Support Plus 24 - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
C3000 Enclosure with ICE BL8 servers
Designed For
P/N: 437504-B22R


Detail

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
C3000 Enclosure with ICE BL8 servers

Details

Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Product info support - web knowledge base access - 5 years , New releases update - 5 years

Compatibility Information

Designed For
P/N: 437504-B22R

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Contract Length: 5years
Response Type: Support Plus 24
Brand: HP
Stock Status: In Stock
Price Range Ex VAT: 1500+
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