Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- Pro 400 G9; ProDesk 405 G8; ProOne 440 G9
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday , Technical support - remote diagnosis - 5 years , Defective media retention - 5 years
Compatibility Information
- Designed For
- HP Pro 400 G9 , HP ProDesk 405 G8 , HP ProOne 440 G9
