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HP Care Pack Next Business Day Hardware Support with Defective Media Retention - 3 years - on-site

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Quicklinx: FVLVWS00 Mfr#: UA4J9E
More than 50 in stock
£1,023.60 ex VAT
£1,228.32 inc VAT
Qty
Standard delivery Delivered within 3 working days

Description

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

  • Remote problem diagnosis and support

    HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
  • Next business day onsite response

    For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
  • Escalation management

    Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  • Defective Media Retention Service

    A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specifications

Summary

Product Description
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
PageWide Color MFP 774dn, MFP 774dns


Detailed Specification

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week

Details

Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday , Defective media retention - 3 years

Compatibility Information

Designed For
HP PageWide Color MFP 774dn, MFP 774dns

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Contract Length: 3years
Response Type: Next Business Day Hardware Support with Defective Media Retention
Brand: HP
Price Range Ex VAT: £1000 - £1500
Stock Status: In stock
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