Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Covered Configurations
- 1/1/0 warranty
- Designed For
- HP 470 G10; Elite Mobile Thin Client mt645 G7, mt645 G8; Pro Mobile Thin Client mt440 G3; Pro x360; ProBook 11 G1, 11 G2, 430 G7, 430 G8, 44X G10, 44X G7, 44X G8, 44X G9, 450 G4, 450 G5, 455r G6, 45X G1, 45X G10, 45X G2, 45X G3, 45X G6, 45X G7, 45X G8, 45X G9, 470 G0, 470 G10, 470 G2, 470 G3, 470 G5
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Covered Configurations
- 1/1/0 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Defective media retention - 3 years
Compatibility Information
- Designed For
- HP 210 G1 Notebook, 215 G1 Notebook, 240 G4 Notebook, 245 G4 Notebook, 245 G7 Notebook, 250 G3 Notebook, 250 G4 Notebook, 255 G4 Notebook, 3125, 340 G2 Notebook, 350 G1 Notebook, 350 G2 Notebook, 355 G2 Notebook, 470 G10 Notebook, 470 G7 Notebook, 470 G8 Notebook, 470 G9 Notebook, 650, 655 , HP Elite Mobile Thin Client mt645 G7, mt645 G8 , HP EliteBook Folio 1020 G1 , HP Mobile Thin Client mt21, mt22, mt245, mt32, mt41, mt42, mt44 , HP Pro Mobile Thin Client mt440 G3 , HP Pro x360 435 G10 Notebook, 435 G9 Notebook , HP ProBook 11 G1 Education Edition Notebook, 11 G1 Notebook, 11 G2 Education Edition Notebook, 430 G1 Notebook, 430 G2 Notebook, 430 G3 Notebook, 430 G5 Notebook, 430 G6 Notebook, 430 G7 Notebook, 430 G8 Notebook, 4330s, 4340s, 440 G1 Notebook, 440 G10 Notebook, 440 G2 Notebook, 440 G3 Notebook, 440 G5 Notebook, 440 G6 Notebook, 440 G7 Notebook, 440 G8 Notebook, 440 G9 Notebook, 445 G10 Notebook, 445 G6 Notebook, 445 G7 Notebook, 445 G8 Notebook, 445 G9 Notebook, 445r G6 Notebook, 450 G0 Notebook, 450 G1 Notebook, 450 G10 Notebook, 450 G2 Notebook, 450 G3 Notebook, 450 G4 Notebook, 450 G5 Notebook, 450 G6 Notebook, 450 G7 Notebook, 450 G8 Notebook, 450 G9 Notebook, 4530s, 4540s, 455 G1 Notebook, 455 G10 Notebook, 455 G2 Notebook, 455 G3 Notebook, 455 G6 Notebook, 455 G7 Notebook, 455 G8 Notebook, 455 G9 Notebook, 455r G6 Notebook, 470 G0 Notebook, 470 G10 Notebook, 470 G2 Notebook, 470 G3 Notebook, 470 G5 Notebook, 4730s, 4740s , HP ProBook x360 11 G1 Education Edition Notebook, 11 G2 Education Edition Notebook, 11 G3 Education Edition Notebook, 11 G4 Education Edition Notebook, 11 G5 Education Edition Notebook, 11 G6 Education Edition Notebook, 11 G7 Education Edition Notebook, 435 G7 Notebook, 435 G8 Notebook, 435 G9 Notebook, 440 G1 Notebook , HP RP5 Retail System 5810 , HP Spectre Pro x360 G1 , HP x2 210 , HP x360 310 G1, 310 G2
