Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 4 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Covered Configurations
- Desktop without monitor
- Designed For
- Elite 600 G9, 805 G8, 805 G9; EliteOne 840 G9, 870 G9; Presence Small Space Solution Plus AI Camera with Microsoft Teams Rooms, Small Space Solution Plus AI Camera with Zoom Rooms, Small Space Solution with Microsoft Teams Rooms, Small Space Solution with Zoom Rooms; ProBook 640 G1; ZBook 17 G2
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Covered Configurations
- Desktop without monitor
Details
- Service & Support
- Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Defective media retention - 4 Years , Accidental damage coverage - 4 Years
Compatibility Information
- Designed For
- HP 260 G1, Collaboration G6 , HP Elite 600 G9, 805 G8, 805 G9, Slice, Slice for Meeting Rooms G2 for Intel Unite, Slice G2 Audio Ready with Zoom Rooms, Slice G2 Partner Ready with Microsoft Teams Rooms, Slice G2 with Intel Unite, Slice G2 with Microsoft Teams Rooms, Slice G2 with Zoom Rooms , HP EliteDesk 700 G1, 705 G1, 705 G2, 705 G4, 705 G5, 800 G1, 800 G2, 800 G3, 800 G4, 800 G5, 800 G6, 800 G8, 805 G6, 805 G8 , HP EliteOne 1000 G2, 705 G1, 705 G2, 800 G1, 800 G2, 800 G4, 800 G5, 800 G6, 800 G8, 840 G9, 870 G9 , HP Point of Sale System rp5000 , HP Presence Small Space Solution Plus AI Camera with Microsoft Teams Rooms, Small Space Solution Plus AI Camera with Zoom Rooms, Small Space Solution with Microsoft Teams Rooms, Small Space Solution with Zoom Rooms , HP ProBook 640 G1 Notebook , HP ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 400 G6, 405 G2, 405 G4, 600 G1, 600 G2, 600 G3, 600 G4, 600 G5, 600 G6 , HP ProOne 400 G1, 400 G2, 600 G1, 600 G2, 600 G5, 600 G6 , HP ZBook 17 G2 Mobile Workstation , HP Compaq 6005 Pro, Elite 8000, Pro 4300 , HP Compaq Business Desktop dc5000, dc5100, dc5700, dc5750, dc5800, dc7100, dc7600, dc7700, dc7800, dx2700, dx5150
