Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- HP 200 G3, 20X G4, 260 G3, 260 G4, 290 G2, 290 G4, 34, Mini Conference G9, Mini IP Conference PC; Desktop Pro A, Pro A G2, Pro G2; Elite 600 G9, 805 G8, 80X G9; EliteDesk 805 G8; EliteOne 840 G9, 870 G9; ProDesk 400 G5, 40X G4, 40X G6; ProOne 400 G4, 400 G5, 400 G6, 440 G4, 440 G5, 440 G6, 600 G6
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Defective media retention
Compatibility Information
- Designed For
- Electronic HP Care Pack Next Business Day Hardware Support , HP 200 G3, 200 G4, 205 G4, 260 G1, 260 G3, 260 G4, 280 G1, 285 G3, 290 G2, 290 G3, 290 G4, 34, Mini Conference G9, Mini IP Conference PC , HP Desktop Pro A, Pro A G2, Pro G2 , HP Elite 600 G9, 800 G9, 805 G8, 805 G9 , HP EliteDesk 705 G1, 800 G1, 800 G2, 805 G8 , HP EliteOne 840 G9, 870 G9 , HP Pavilion a6340.sc , HP Pro 3500, 3500 G2 , HP ProDesk 400 G1, 400 G2, 400 G2.5, 400 G3, 400 G4, 400 G5, 400 G6, 405 G2, 405 G4, 405 G6, 490 G2, 490 G3, 600 G1 , HP ProOne 400 G1, 400 G2, 400 G4, 400 G5, 400 G6, 440 G4, 440 G5, 440 G6, 600 G1, 600 G6 , HP Compaq Business Desktop dc5800, dx2000, dx2200, dx2250, dx2300, dx2355, dx2710
