Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
- Designed For
- Elite Mobile Thin Client mt645 G8; Elite x360; EliteBook 725 G3, 735 G5, 745 G3, 745 G5, 755 G2, 755 G3, 810 G1, 820 G3, 835 G10, 840 G2, 840 G3, 865 G10; EliteBook x360; Laptop 17; ProBook 440 G1, 640 G2, 645 G1, 650 G1, 650 G2; ZBook 14, 14 G2, 15 G2, 15u G2, 15u G3, 17 G2, 17 G4, Studio G3
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD
Compatibility Information
- Designed For
- HP Elite Mobile Thin Client mt645 G8 , HP Elite x2 1011 G1, 1012 G1 , HP Elite x360 1040 G10 Notebook, 830 G10 Notebook, 830 G9 Notebook , HP EliteBook 2170p, 2570p, 6930p, 725 G3 Notebook, 735 G5 Notebook, 745 G3 Notebook, 745 G5 Notebook, 755 G2 Notebook, 755 G3 Notebook, 810 G1 Notebook, 820 G3 Notebook, 835 G10 Notebook, 840 G2 Notebook, 840 G3 Notebook, 845 G7 Notebook, 850 G1 Notebook, 850 G2 Notebook, 850 G3 Notebook, 855 G7 Notebook, 865 G10 Notebook, 865 G9 Notebook , HP EliteBook Folio 1020 G1, 1020 G2, 1040 G1, 1040 G2, 9480m , HP EliteBook Revolve 810 G2 Tablet, 810 G3 Tablet , HP EliteBook x360 830 G10 Notebook, 830 G5 Notebook , HP Laptop 17-cp2016nm , HP Mobile Thin Client mt22, mt41, mt44 , HP ProBook 440 G1 Notebook, 640 G2 Notebook, 645 G1 Notebook, 650 G1 Notebook, 650 G2 Notebook , HP Workstation Z440, Z820 , HP ZBook 14 G2 Mobile Workstation, 14 Mobile Workstation, 15 G2 Mobile Workstation, 15u G2 Mobile Workstation, 15u G3 Mobile Workstation, 17 G2 Mobile Workstation, 17 G4 Mobile Workstation, Studio G3 Mobile Workstation , HP Compaq 6910p, 8510p, 8510w, nw8000, Pro 4300 , HP Compaq Business Notebook nc4010, nc4200, nc6000, nc8000 , HP Compaq Tablet PC TC1100, tc4400
