Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
- Designed For
- Elite Mobile Thin Client mt645 G7, mt645 G8; Elite x360; EliteBook 83X G10, 84X G10, 84XX, 85XX, 860 G11, 86X G10, 87XX; EliteBook x360; Pro Mobile Thin Client mt440 G3; ProBook 64X G1, 64X G2, 65X G2; ZBook 14, 14 G2, 15 G2, 15 G4, 15 G5, 15u G2, 15u G3, 17 G2, 17 G4, 17 G5, Studio G3, Studio G5
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Covered Configurations
- 3/3/0 or 3/3/3 warranty
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD
Compatibility Information
- Designed For
- HP Elite Mobile Thin Client mt645 G7, mt645 G8 , HP Elite x360 830 G10 Notebook, 830 G9 Notebook , HP EliteBook 1030 G1 Notebook, 1040 G3 Notebook, 650 G9 Notebook, 725 G2 Notebook, 725 G3 Notebook, 735 G5 Notebook, 735 G6 Notebook, 745 G2 Notebook, 745 G3 Notebook, 745 G5 Notebook, 745 G6 Notebook, 755 G2 Notebook, 755 G3 Notebook, 755 G4 Notebook, 755 G5 Notebook, 810 G1 Notebook, 820 G1 Notebook, 820 G2 Notebook, 820 G3 Notebook, 830 G10 Notebook, 830 G5 Notebook, 830 G6 Notebook, 830 G7 Notebook, 830 G8 Notebook, 830 G9 Notebook, 835 G10 Notebook, 835 G7 Notebook, 835 G8 Notebook, 835 G9 Notebook, 840 Aero G8 Notebook, 840 G1 Notebook, 840 G10 Notebook, 840 G2 Notebook, 840 G3 Notebook, 840 G5 Notebook, 840 G6 Notebook, 840 G7 Notebook, 840 G8 Notebook, 840 G9 Notebook, 840r G4 Notebook, 845 G10 Notebook, 845 G7 Notebook, 845 G8 Notebook, 845 G9 Notebook, 8460p Notebook, 8470p Notebook, 8470w Mobile Workstation, 850 G3 Notebook, 850 G5 Notebook, 850 G6 Notebook, 850 G7 Notebook, 850 G8 Notebook, 855 G7 Notebook, 855 G8 Notebook, 8560p Notebook, 8560w Mobile Workstation, 8570p Notebook, 8570w Mobile Workstation, 860 G10 Notebook, 860 G11 Notebook, 860 G9 Notebook, 865 G10 Notebook, 865 G9 Notebook, 8760w Mobile Workstation, 8770w Mobile Workstation , HP EliteBook x360 1030 G3 Notebook, 1030 G8 Notebook, 830 G10 Notebook, 830 G5 Notebook, 830 G6 Notebook, 830 G7 Notebook, 830 G8 Notebook , HP Pro Mobile Thin Client mt440 G3 , HP ProBook 440 G1 Notebook, 640 G1 Notebook, 640 G2 Notebook, 645 G1 Notebook, 645 G2 Notebook, 650 G1 Notebook, 650 G2 Notebook, 655 G1 Notebook, 655 G2 Notebook , HP ZBook 14 G2 Mobile Workstation, 14 Mobile Workstation, 15 G2 Mobile Workstation, 15 G4 Mobile Workstation, 15 G5 Mobile Workstation, 15u G2 Mobile Workstation, 15u G3 Mobile Workstation, 17 G2 Mobile Workstation, 17 G4 Mobile Workstation, 17 G5 Mobile Workstation, Studio G3 Mobile Workstation, Studio G5 Mobile Workstation
