Description
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
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Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. -
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. -
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties. -
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Specifications
Summary
- Product Description
- Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Designed For
- OMEN by HP Laptop Pro; Elite x2; EliteBook 2540p, 745 G2, 820 G2, 820 G3, 840 G1, 840 G2, 850 G2; EliteBook Revolve 810 G3; EliteDesk 705 G2; Omen Pro 15; ZBook 14, 14 G2, 15, 15 G2, 15 G3, 15u G2, 15u G3, 17, 17 G2, Studio G3
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD , Defective media retention
Compatibility Information
- Designed For
- OMEN by HP Laptop Pro , HP Elite x2 1011 G1 , HP EliteBook 2540p, 745 G2 Notebook, 820 G2 Notebook, 820 G3 Notebook, 840 G1 Notebook, 840 G2 Notebook, 850 G2 Notebook , HP EliteBook Revolve 810 G3 Tablet , HP EliteDesk 705 G2 , HP Omen Pro 15 , HP ZBook 14 G2 Mobile Workstation, 14 Mobile Workstation, 15 G2 Mobile Workstation, 15 G3 Mobile Workstation, 15 Mobile Workstation, 15u G2 Mobile Workstation, 15u G3 Mobile Workstation, 17 G2 Mobile Workstation, 17 Mobile Workstation, Studio G3 Mobile Workstation
