Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- ESPRIMO C700, C710, E400, E500, E510, E700, E705, E710, P400, P500, P510, P700, P705, P710, P710 PREMIUM, Q510
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years
Compatibility Information
- Designed For
- Fujitsu ESPRIMO C700, C710, E400 E85+, E500 E85+, E510 E85+, E700 E85+, E700 E90+, E705 E85+, E710 E85+, E710 E90+, P400, P400 E85+, P500 E85+, P510 E85+, P700 E85+, P700 E90+, P705 E85+, P710 E85+, P710 E90+, P710 PREMIUM, Q510