Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
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Extended coverage
This Fujitsu Support Pack extends the service agreement, ensuring your product is covered beyond the standard warranty period. It provides peace of mind, knowing that service and support are readily available when needed. -
Reliable support
With the extended service agreement, gain access to Fujitsu's support network. This feature ensures that any issues with your product are addressed promptly, minimizing downtime and keeping your operations running smoothly.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Service Availability
- 9 hours a day / 5 days a week
- Designed For
- CELVIN NAS Server Q600, NAS Server Q700
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Service Availability
- 9 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years
Compatibility Information
- Designed For
- Fujitsu CELVIN NAS Server Q600, NAS Server Q700
