Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Specifications
Summary
- Product Description
- Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years (from original purchase date of the equipment)
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Pricing Type
- Must be purchased within 90 days of the product purchase
- Designed For
- PRIMERGY RX1330 M1, RX1330 M2, RX1330 M3, TX1310 M1, TX1310 M3, TX1320 M1, TX1320 M2, TX1320 M3, TX1330 M1, TX1330 M2, TX1330 M3, TX150 S8
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 5 years (from original purchase date of the equipment)
- Response Time
- Next business day
- Service Availability
- 9 hours a day / 5 days a week
- Pricing Type
- Must be purchased within 90 days of the product purchase
Details
- Service & Support
- Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote monitoring - 5 years , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Fujitsu PRIMERGY RX1330 M1, RX1330 M2, RX1330 M3, TX1310 M1, TX1310 M3, TX1320 M1, TX1320 M2, TX1320 M3, TX1330 M1, TX1330 M2, TX1330 M3, TX150 S8
