Description
ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
-
Comprehensive support
Dell's upgrade from 1Y Collect & Return to 3Y ProSupport offers extensive coverage for your device, ensuring parts and labor are included for three years. With on-site service, you receive the convenience of support right at your location. -
Rapid response
Experience peace of mind with the next business day response time. This swift service ensures that any issues you face will be addressed promptly, minimizing downtime and keeping your operations smooth. -
Around-the-clock assistance
Benefit from 24/7 access to phone consulting, web support, web knowledge base, and remote diagnosis. This round-the-clock assistance ensures help is always available, whenever you need it, making it ideal for critical needs. -
Dedicated technical support
Gain access to Dell's dedicated technical support for three years, offering both phone and email consulting. This ensures you have the expertise needed to tackle any challenges, providing a seamless experience for resolving issues.
Specifications
Summary
- Product Description
- Dell Upgrade from 1Y Collect & Return to 3Y ProSupport - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Pricing Type
- Near-Point-Of-Sale (NPOS)
- Designed For
- Vostro 15 3510, 15 3515, 15 3568, 3400, 3401, 3480, 3481, 3490, 3491, 3500, 3501, 3578, 3580, 3581, 3583, 3584, 3590, 3591
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Pricing Type
- Near-Point-Of-Sale (NPOS)
Details
- Service & Support
- Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Vostro 15 3510, 15 3515, 15 3568, 3400, 3401, 3480, 3481, 3490, 3491, 3500, 3501, 3578, 3580, 3581, 3583, 3584, 3590, 3591
