Description
Next Business Day onsite service covers labor and the expedited repair or replacement of parts in the main system unit, including monitor, keyboard and mouse, if not ordered separately, and after confirmed diagnosis with Dell Technical Support.
Specifications
Summary
- Product Description
- Dell 1Y NBD > 3Y NBD - Upgrade from [1Y Next Business Day] to [3Y Next Business Day] - extended service agreement - 2 years - 2nd/3rd year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Designed For
- XPS 12, 12 (9Q33), 13, 13 (9343), 13 9350, 14, 15 (9530)
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday , Technical support - phone consulting - 2 years , Technical support - web support - 2 years , Technical support - e-mail consulting - 2 years
Compatibility Information
- Designed For
- Dell XPS 12, 12 (9Q33), 13, 13 (9343), 13 9350, 14, 15 (9530)
