Description
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
Specifications
Summary
- Product Description
- Dell ProSupport Next Business Day On-Site Service - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years
- Support Period
- 2nd, 3rd, 4th and 5th year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
- Designed For
- Precision M2300, M2400, M2800
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 4 years
- Support Period
- 2nd, 3rd, 4th and 5th year
- Response Time
- Next business day
- Service Availability
- 10 hours a day / 5 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 4 Years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 4 Years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 4 Years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- Dell Precision M2300, M2400, M2800