Description
Dell's base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.
Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration.
*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Specifications
Summary
- Product Description
- Dell Upgrade from 1Y Basic Onsite to 3Y Basic Onsite - extended service agreement - 2 years - 2nd/3rd year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- Business hours / 5 days a week
- Pricing Type
- Near-Point-Of-Sale (NPOS)
- Designed For
- OptiPlex 7010, 7020 (version 2024)
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 2 years
- Support Period
- 2nd and 3rd year
- Response Time
- Next business day
- Service Availability
- Business hours / 5 days a week
- Pricing Type
- Near-Point-Of-Sale (NPOS)
Details
- Service & Support
- Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: business hours / Monday-Friday , Technical support - phone consulting - 2 years - availability: business hours / Monday-Friday , Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 2 years - availability: business hours / Monday-Friday
Compatibility Information
- Designed For
- Dell OptiPlex 7010, 7020 (version 2024)
