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IT solutions for Blue Light Emergency Services

We believe that the right technology can drive transformation in the blue light sector, improve delivery of services and ultimately, save more lives.

IT solutions to support the emergency services

Whether it's providing rugged devices that offer 24/7 connectivity for paramedics and police officers when they're on the move, or designing the infrastructure that'll support critical activities in a control centre, we know that the right technology is key. It can help to reduce costs in a sector where budgets are tightly controlled, create efficiencies, improve communication and boost productivity where it's needed most.

There are more threats to your sector than ever. So you might have to change the way you work.

Society's getting older. There's extra pressure on your services. You need to be able to do more without extra resources.

People, goods, services and jobs are all more mobile. Your services need to be able to keep up. And to give everyone the experiences they want.

The economy needs to grow, and grow clean. There's pressure on you to be green.

Delivering better services depends on working with data - but GDPR governs what you can do. You need to keep data secure and prove it's secure.

More and more, less and less

  • There are typically 10.7 million calls and NHS 111 transfers to the ambulance service in England each year.
  • 6.6 millions incidents resulted in face-to-face attendance by the ambulance service in England in 2017.
  • 90% of Chief Fire Officers (CFOs) say further cuts in front-line posts are inevitable.

Winning in the field with Surface Go

Emergency services professionals can get the job done with the Microsoft Surface Go running Microsoft 365. Even in the toughest circumstances, they can:

  • Access vital information from nearly anywhere, easily. Surface makes it simple with its advanced long-term evolution LTE connectivity.
  • Stay mobile by taking notes in the field with the Surface Pen. There’s no need to carry stacks of paper.
  • Capture quality photos and videos with Surface Go’s high-definition front-and rear-facing cameras. Then, mark them up instantly with the Surface Pen.
  • Transfer notes from Microsoft 365 apps to legacy software with ease.
  • Protect their Surface Go–all they need do is add tough, durable third-party cases.
  • Do more, with all-day battery life. No worries about finding a power source.
  • Work and collaborate from wherever, via Teams, Skype for Business, Outlook Office co-authoring, and OneDrive document sharing.

Learn more


Winning in the call centre with Surface Pro 6

Your call handlers can work quickly and confidently under pressure with Surface Pro 6 and Microsoft 365. They can:

  • Rely on the Surface 8th generation Intel® Core™ processors for performance and speed in critical situations.
  • Take notes while multitasking, with the intuitive Surface Pen.
  • Capture quality photos and videos with Surface Go’s high-definition front-and rear-facing cameras. Then, mark them up instantly with the Surface Pen.
  • Ask Cortana to help with tasks so she can save time and effort.
  • Protect their Surface Go–all they need do is add tough, durable third-party cases.
  • Stay comfortable on busy days thanks to the Surface adjustable laptop, studio, and tablet modes.
  • Keep data safe with the Surface advanced security features.

Learn more



Case Study: Cheshire Police and Surface

Cheshire Police serves more than 1 million people in the north west of the UK. It wanted to get its officers out of the office and back into the community.

How Cheshire Police use Surface

  • The police take statements from witnesses and use a full keyboard and the Surface Pen to record them.
  • Officers and the public use the Surface Pen to draw pictures that support their statements.
  • The Surface camera records crime scenes, so specialist teams are not always necessary.
  • They can rely on rugged cases to protect the Surface in tricky situations.

Watch the video case study here:




Centre of Excellence for UC

In an environment where every second counts, technology has to be reliable and fit for purpose. The latest UC devices ensure crystal clear audio quality while letting call handlers focus on what’s important - their call.

We're also a Centre of Excellence for Unified Communications. Why not visit our UC hub to find out more? 

Learn more

Did you know BT runs the communications network for 999 calls?

Our team of extraordinary people are the calm and confident voice behind every 999 call. From our technology to our training, we’ve built the most reliable and resilient high volume, inbound call handling service in the UK. You can trust us with your IT.


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