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Pick Cancelled

"Pick cancelled" means that the instruction to our warehouse to pick and pack this specific line of your order has been cancelled.

Our customer services team usually cancels picks on behalf customers who have contacted us with specific instructions to do so, though very occasionally, a pick could be cancelled because the stock we thought was available is not physically on the shelf. This is due to a counting error during a stock take and of course, we wholeheartedly apologise if this causes you disappointment.

You will automatically be refunded in full if a pick is cancelled.

If you still want the goods you ordered, then you will need to place a new order as unfortunately we cannot re-instate cancelled picks. Please accept our apologies for any inconvenience this may cause.

 

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