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This particular item line on your order has been cancelled. You could have chosen to cancel this line yourself, or we could have done it automatically via our internal systems.

With regard to the latter, we'd only ever cancel an order line if we were unable to fulfil against it and in all cases, we'd always contact you by email first to either inform you, or ask for your instructions on how to proceed. If we don't receive a reply to our email, then our system would automatically cancel the order line.

If you don't remember receiving an email from us about order line cancellation, please check that the email address on your account is correct, then contact us using our online 'Live Chat' facility. You find a link on the right hand side of our website.


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