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I’ve ordered something which is now discontinued, what should I do?

Read on if you'd like to know...

  • What happens if a product becomes "discontinued" after you've ordered it.

In brief...

  • At some point a product may reach "end of life", when it's no longer available to buy.
  • We rarely get any warning about this, so you may find yourself in a situation where you've ordered something and it becomes discontinued.
  • If this happens, we suggest you remove the item from your order and chose an alternative replacement product.

Further information
If you need help choosing a replacement, please call your account manager who may be able to suggest an alternative product.

Articles of interest
How do I cancel or amend an order?


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