Acceptance into Sales and Service

AIS are engaged when there is a change to a proposition or product and when there are any new products or processes
AIS will assist in linking you in with relevant areas to ensure that everything is covered for salespeople creating a successful launch
This covers all channels across SME and SoHo

Have I received commercial sign-off?
Is it on the MTP?
Where does it sit on the SME/SoHo priority list?
Have I engaged the readiness team (if this is strategic launch i.e. involving new processes and journeys)
Have I aligned propositions and products?
Do I have knowledge of the product or propositions involved and the sales tools affected?

Front door can be raised via Enterprise Front Door - Home (bt.com)
Raise an appropriate request under the ‘Create Idea’ tab, this can either be project or program led, or a work request
Each require their own individual work request to be raised - this will be raised by proposition, product or project managers
AIS should be engaged as early as possible once pre-requisites have been fulfilled - minimum 6-8 weeks before launch (complexity-dependent)

All of the success criteria in the relevant chapters have been assessed before the Go-No-Go Call
Go-No-Go call held
Senior Leadership Team Steerco held and agreed
Launch agreed, comms briefed out and training undertaken

Sales Change Board will carry out an impact assessment that will direct you to the relevant chapters in this playbook

Readiness Managers – If this request is a large strategic project where a new sales process needs designing or significant changes are to be made to an existing process, requestor must engage channel readiness team in the first instance
Change Board – Manages governance and Impact Assessments
Channel Deployment – Gathering Subject Matter Experts from channels, forming Readiness tribe
Channel Improvement – Measuring post-launch success and cataloguing defects