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- Business sales: 0870 429 3010
- Gov and Education: 0870 429 3020
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Returns and Refunds
- Why have I received a credit instead of a replacement item?
- Can I return software to you?
- Goods received which have been damaged in transit
- Making a claim for mis-advertisments
- Expiry dates on return numbers
- Why is the instruction manual/user guide missing from my product?
- Return the product yourself
- Missing items from product
- When will I get my returned item credited or replaced?
- How long will a warranty repair take?
- What do I do if the collection of my faulty goods has not happened?
- Courier Collection
- Collect+
- How do I arrange a return?
- Product Recall - Clover Leaf power cable
- Why does my hard drive appear smaller than expected?
- Can I cancel the arranged collection of faulty goods?
- Why can't you always offer a refund or replacement when processing a return?
- I received someone else's order
- Why does BT Business Direct not repair goods
- Order credited but never received
- Why have I received another receipt for my replacement
- What’s the reason for the delay in refunding my credit card?
- Used stock warranty
Contact us
For Customer Services, email: assistance@businessdirect.bt.comFor Business Sales call:
0870 429 3010
For Government, Education & Health sector sales call:
0870 429 3020
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