This policy covers all users of the BT Business Direct website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as set out in our information about Cookie Preferences. Access to the BT Business Direct website is free of charge to all users. The BT Business Direct website is operated by BT Business Direct Ltd. We are committed to protecting your privacy when you are using our online services.
COLLECTION AND USE OF YOUR DATA
The personal information we collect:
We will use your personal information for the following purposes:
Once you have registered with BT Business Direct, you can review your personal information at any time to ensure it is correct and current on the "your account" section of the BT Business Direct website. You will be able to update, correct, change or delete inaccurate details. You may also change your marketing/communications preferences here. Please note however that if you opt out of receiving marketing material you may continue to receive mailings for a short period while your change is being processed.
You have the right to ask us what personal data we hold about you, and we can supply this information on payment of a small fee. Please contact our customer service team for full details on how to make such a request at firstname.lastname@example.org.
We take appropriate technical and organisation security measures to protect your personal information and ensure that it is processed fairly and lawfully. BT Business Direct uses industry standard practices to safeguard the confidentiality of your personal information, including "firewalls" and Secure Socket Layers. We do not transfer your personal information outside of the European Economic Area.
Our website creates multiple cookies on your machine which contain session and state information. The information within these cookies does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of our website's features will be impaired or unavailable.
Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.
RETENTION OF YOUR PERSONAL DATA
We retain your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with BT Business Direct via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes. Please note however, that at any point in time you may opt in or out of marketing communications via the 'your account' section of this website.
Changes to this Policy
Scope of this Policy
Additional Information About Credit Checking
When you order goods and services from BT Business Direct we may make enquiries about you for credit reference purposes. This may include searching your records held by Experian/Equifax or any other Credit Reference Agency (CRA) and checking any details held on you by the Interactive Media in retail Group (IMRG) Security alert or other Fraud Prevention Agencies (FPAs). When CRAs receive a search from us they will place a footprint on your file that may be seen by other organisations. At all times where your information is disclosed to us we may retain it and we will protect it in accordance with this policy and keep it secure. We will retain the outcome of searches we carry out with CRAs to avoid having to make repeat searches against your credit file in circumstances where we may need to carry out further credit checks in respect of additional products or services ordered by you. We will only retain this data for a reasonable period.
If you tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
Information on applications will be sent to CRAs and will be recorded by them. We may also give them details of your accounts and billing information, including how you manage it/them to CRAs We may tell them about payments you make to us, your account balances, and payment defaults [We may also give them historical information we hold about your payment history with us.] If you do not pay your bills on time, CRAs will record this information and it may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe to them as well as us.
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