Why does BT Business Direct not repair goods

Some customers ask if BT Business Direct repairs faulty products.  The answer is no, we don't.  We sell around 15,000 products in total of which around 10,000 are hardware type products.  We specialise in selling IT and technology to customers via the Internet - it's what we're good at!  It simply wouldn't be feasible for us to maintain the technical skills, spares and equipment required to carry out product repairs.  Plus, in virtually all cases, the manufacturer does offer a full repair service.

Also, even if you buy second hand goods from us, these may still be covered by the manufacturer's warranty depending on how old the goods are, and the exact terms of the warranty.