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Returning Goods - Our Returns Policy

We hope that you are pleased with your purchase from BT Business Direct.  However, we understand there are occasions when you need to return goods to us.

Please note this Returns Policy is in accordance with our Conditions of Sale which continue to apply. We would therefore urge you to revisit our Conditions of Sale and familiarise yourselves with your rights and obligations before processing any return.

Wrong quantity of packages or damage to packages/boxes on delivery
If you find that the quantity of packages delivered is different to the quantity shown on the delivery note or that there is any damage to the packages or boxes, then you must notify us on the day of delivery.

Damage to goods or discrepancy in goods after delivery
If you discover after delivery has been made that the goods are damaged or there is some other discrepancy with the goods (including any faults with the goods), then you must notify us within five working days from the date of delivery. Where goods are shown to have been damaged (except damage caused by any act or omission of the customer) or are faulty, then we will either issue you with a full refund (via your original payment method) or replacement goods (at our option) once the damaged and/or faulty goods have been received back in our warehouse.

Guarantee
We will pass onto you the benefits of any warranty or guarantee that we have obtained from our supplier, provided that the goods have been paid for in full; the goods have been properly kept, used and maintained with the manufacturers or our instructions; and the goods have not been modified without the manufacturers or our written consent. Any faults caused due to accidental or wilful damage, interference with or maintenance of the goods undertaken by other persons will not be covered by any warranty or guarantee, unless otherwise stated.

If you discover any faults in the goods after five days from the date of delivery, then you should contact the manufacturer direct for a warranty/guarantee repair or replacement.

Packaging goods for return
In all cases where goods are to be returned to us, then you must ensure that goods are returned to us in their original packaging and that the seal is not broken for any software, unless otherwise agreed by us in writing or the software is faulty. Unless otherwise stated, you are responsible for the risk and cost of all return carriage and insurance. The onus of proof for safe delivery of the goods back to our warehouse rests with you.

Links of interest - Online Returns Tool
We have a special online tool designed to make the process of returning goods as simple as possible. The tool will prompt you for all the information we need to know in order to arrange your return for you. Click the link below to learn more and/or start the process.

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