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- Business sales: 0870 429 3010
- Gov and Education: 0870 429 3020
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Managing your Order
- Why has only part of my order arrived?
- What does 'awaiting response from customer' mean?
- Can I change the date or other information on an invoice?
- Why is "Next Day" not shown as a delivery option at the checkout?
- How can I check if my order has been accepted/placed?
- What do I do after I receive an "address check" email?
- About same day despatch
- Where is my delivery via Amtrak?
- How can I amend the delivery address of an order?
- When do we take the payment?
- Not available to receive delivery
- Checking out via PayPal
- Credit Card Decline Message 29/09/11
- Free Delivery Promotions
- Severe weather: Possible disruption to deliveries
- How do I add a product to an existing order?
- What can I do if the product I ordered has come down in price?
- Pre / post dating invoices
- Can I receive delivery updates via SMS?
- What does 'awaiting stock' mean?
- What is the status of my order?
- Has my order been shipped?
- How do I cancel or amend an order?
- How can I track my parcel during transit?
- What do I do if there is something missing from my delivery?
Contact us
For Customer Services, email: assistance@businessdirect.bt.comFor Business Sales call:
0870 429 3010
For Government, Education & Health sector sales call:
0870 429 3020
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