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BT Business Direct welcomes dabs.com business customers

BT Business Direct is for UK business customers. 
If you're a consumer customer, please click here to visit BT Shop.

  • BT Business Direct - It’s the same, but a little bit different!

    Thanks for visiting BT Business Direct - run by the very same people that run dabs.com. Although the logo and colour scheme are different, BT Business Direct offers the same range of products, the same prices¹ and pretty much the same online functionality as dabs.com.

  • We’re all part of BT Group

    dabs.com was acquired by BT all the way back in 2006 and since that time, we’ve chosen to promote Dabs independently of the BT brand. But ten years on, and we’ve decided the time is now right to change.

  • We’ll be retiring the dabs.com brand

    With effect from 11th April 2016, we’ll be retiring the dabs.com brand and moving forward with just our BT Business Direct brand for UK business customers, and our BT Shop brand for UK consumer customers.

  • What this means for dabs.com customers

    Although the dabs.com brand is retiring, our team aren’t! We’ll all still be here running BT Business Direct and of course, will continue to provide after-sales care for your previous dabs.com orders in exactly the same way. In fact, all enquiries are handled by the very same customer service team you’re used to dealing with at dabs.com. There’s more information below.

  • We hope you’ll join us on our journey

    We’re also investing in the BT Business Direct website to enhance and improve your future experience and we want you to join us on this journey. In a really competitive market where there’s lots of choice, we’d like to say a big THANK YOU for choosing to shop with dabs.com in the past and hope that BT Business Direct can continue to serve you in future.

So what happens to my dabs.com account?

Nothing at all.  We know that dabs.com customers may still need to access their accounts after 11th April, perhaps to check their order history, or maybe to arrange a new return. To make this really easy, we've left your dabs.com account exactly as it is.  Read on for more information.

Click here to log in to your dabs.com account now

After 11th April, you can still access your dabs.com account to manage existing orders & organise returns

Open orders & returns will be processed as normal

If you placed an order with dabs.com before 11th April, then it will processed by our team exactly as normal.  Open returns will also be processed, as will any new returns you request moving forward.

Afterwards, manage your account just like before

Even after 11th April, you’ll still be able to log in to your dabs.com account to manage your existing orders. Your account won't be migrated to BT Shop or BT Business Direct - everything will be kept exactly as it was.  You can continue to view your complete order history, arrange returns, update your marketing preferences and access all the other “my account” functionality as normal.

Contact us as usual for after-sales help

We know that after-sales care is important. If you need to contact us about your dabs.com account or any existing Dabs orders, we’ll still be here to help. Just contact us exactly as you did before.

But for new orders, we invite you to register with
BT Shop or BT Business Direct

It’s quick and easy to open a new account

After 11th April you won’t be able to place new orders at dabs.com, but we have two great alternatives for you.

    • If you’re a business customer, then you can choose to buy right here at BT Business Direct.

Click here to create a BT Business Direct account or log in
  • If you’re a consumer customer, then our BT Shop website is the best choice for you.

Click here to visit BT Shop now

In both cases, opening an account is easy and takes just a few clicks.

Same products, same prices¹, same quick service

You’ll find stock levels, product range and pricing¹ are the same here at BT Business Direct as they are at dabs.com. The navigation is pretty similar too so we hope you’ll find it a really familiar environment.

Please do contact us if you have any questions. Simply call 0870 429 3010 and choose the option for Customer Services. Alternatively, you can email our Customer Services team. We’re here to help.

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Please note:

  1. Product pricing on dabs.com, BT Shop and BT Business Direct is all the same. However please note that the BT Business Direct website leads with the “excluding VAT” price for business customers. There are some slight variations in delivery charges.
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