Description
Polycom Premier Support is the entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from them the next business day for your technicians to install.
Specifications
Summary
- Product Description
- Poly Premier - extended service agreement - 1 year - shipment
- Type
- Extended service agreement
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 1 year
- Response Time
- Next business day
- Designed For
- P/N: 7200-85830-002, 7200-85830-009, 7200-85830-012, 7200-85830-016, 7200-85830-022, 7200-85830-023, 7200-85830-034, 7200-85830-036, 7200-85830-114, 7200-85830-119, 7200-85830-212, G7200-85830-001
Detailed Specification
General
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 1 year
- Response Time
- Next business day
Details
- Service & Support
- Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD , Technical support - phone consulting - 1 year - availability: business hours / Monday-Friday , Technical support - web support - 1 year , New releases update - 1 year
Compatibility Information
- Designed For
- P/N: 7200-85830-002, 7200-85830-009, 7200-85830-012, 7200-85830-016, 7200-85830-022, 7200-85830-023, 7200-85830-034, 7200-85830-036, 7200-85830-114, 7200-85830-119, 7200-85830-212, G7200-85830-001
