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NetGear ProSupport OnCall 24x7

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Quicklinx: 8F7FWS00 Mfr#: PMB0332UK
Discontinued

Description

NETGEAR ProSupport is a suite of service and support offerings for small- and medium-sized businesses and mid-market customers deploying NETGEAR's ProSafe line of networking solutions.

NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. ProSupport OnCall 24x7 covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.

Specifications

Summary

Product Description
NETGEAR ProSupport OnCall 24x7 Category 2 - technical support - 3 years
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week
Localisation
United Kingdom
Designed For
NETGEAR FSM7328S, FSM7352S, FSM750S Managed Stackable Switch, GS748TS 48 Port Gigabit Stackable Smart Switch, GSM7212, GSM7224; ProSafe FVX538


Detailed Specification

General

Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week
Localisation
United Kingdom

Details

Service & Support
Extended service agreement - replacement - 3 years - response time: next business day , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote administration - 3 years - availability: 24 hours a day / Monday-Sunday , New releases update - e-mail notification

Compatibility Information

Designed For
NETGEAR FSM7328S, FSM7352S, FSM750S Managed Stackable Switch, GS748TS 48 Port Gigabit Stackable Smart Switch, GSM7212, GSM7224 , NETGEAR ProSafe FVX538
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