Description
NETGEAR ProSupport is a suite of service and support offerings for small- and medium-sized businesses and mid-market customers deploying NETGEAR's ProSafe line of networking solutions.
NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. ProSupport OnCall 24x7 covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.
Specifications
Summary
- Product Description
- NETGEAR ProSupport OnCall 24x7 Category 3 - technical support - 3 years
- Type
- Technical support
- Service Included
- Phone consulting
- Full Contract Period
- 3 years
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- United Kingdom
- Designed For
- NETGEAR FSM7352PS 48 Port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports and PoE, GSM7248, GSM7328S
Detailed Specification
General
- Service Included
- Phone consulting
- Full Contract Period
- 3 years
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- United Kingdom
Details
- Service & Support
- Extended service agreement - replacement - 3 years - response time: next business day , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote administration - 3 years - availability: 24 hours a day / Monday-Sunday , New releases update - e-mail notification
Compatibility Information
- Designed For
- NETGEAR FSM7352PS 48 Port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports and PoE, GSM7248, GSM7328S
