Description
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Specifications
Summary
- Product Description
- HPE Pointnext Tech Care Essential Service Post Warranty - extended service agreement - 1 year - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
- Designed For
- P/N: 470065-671, 470065-731, 470065-780, 642106R-AA1, 642107-421 SPB, 642107R-291, 642107R-371, 642107R-AA1, 642119R-291, 642119R-371, 642119R-AA1, 642120-421.SPB, 642120R-371, 642121R-291, 642121R-371, 642121R-AA1, 653200R-B21#0D1, 662257R-291, 662257R-371, 662257R-AA1, 677278R-AA1, 704559-421.SPB
Detailed Specification
General
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 1 year
- Response Time
- 4 hours
- Service Availability
- 24 hours a day / 7 days a week
Details
- Service & Support
- Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 , Product info support - knowledge base access - 1 year , Technical support - remote diagnosis - 1 year , Technical support - visual remote guidance - 1 year , New releases update - 1 year , Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 , Product info support - web support - 1 year
Compatibility Information
- Designed For
- P/N: 470065-650, 470065-651, 470065-655, 470065-656, 470065-660, 470065-670, 470065-671, 470065-700, 470065-701, 470065-724, 470065-731, 470065-746, 470065-747, 470065-748, 470065-769, 470065-780, 470065-822, 470065-823, 470065-824, 470065-825, 470065-834, 470065R-656, 642105-421#0D1, 642105R-001, 642105R-291, 642105R-371, 642105R-421, 642105R-AA1, 642106-371, 642106R-001, 642106R-291, 642106R-371, 642106R-421, 642106R-AA1, 642107-421 SPB, 642107R-001, 642107R-291, 642107R-371, 642107R-421, 642107R-AA1, 642119R-001, 642119R-291, 642119R-371, 642119R-421, 642119R-AA1, 642120-421.SPB, 642120R-001, 642120R-371, 642120R-421, 642121R-001, 642121R-291, 642121R-371, 642121R-421, 642121R-AA1, 653200-B21#ABA, 653200R-B21, 653200R-B21#0D1, 662257-421#B19, 662257R-001, 662257R-291, 662257R-371, 662257R-421, 662257R-AA1, 665552-B21, 665552-B21#0D1, 665552-B21#ABA, 665552-B21#B19, 665552R-B21, 665552R-B21#0D1, 665552R-B21#B19, 665553-B21#0D1, 665553-B21#ABA, 665553R-B21, 665553R-B21#0D1, 665554-B21, 665554-B21#0D1, 665554-B21#ABA, 665554-B21#B19, 665554R-B21, 665554R-B21#0D1, 671161-425, 671162-425, 671163-425, 671164-425, 671165-425, 677278R-001, 677278R-371, 677278R-421, 677278R-AA1, 692278-S01, 692279-S01, 697494-S01, 704558-001, 704558-371, 704558-421, 704558R-001, 704558R-421, 704559-001, 704559-371, 704559-421, 704559-421.SPB, 704559R-001, 704559R-421, 704560-001, 704560-371, 704560-421, 704560R-001, 704560R-371, 704560R-421, 706539-S01, 709942-001, 709942-371, 709942-421, 709942R-001, 709942R-421, 709943-001, 709943-371, 709943-421, 709943R-001, 709943R-371, 709943R-421, 733642-425, 733643-425, 733644-425, 733645-425, 733646-425, 734789-S01, 734790-S01, 734791-S01, 734792-S01, 734793-S01, 734794-S01, 742132-S01, 742818-S01, 748303-S01, 748304-S01, 748593-001, 748593R-001, 748594-001, 748594R-001, 748595-001, 748596-001, 748597-001, 748598-001, 748598R-001, 764273-S01, 764274-S01, 785098-S01, 828439-S01, C4M63A
