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HPE Foundation Care Call-To-Repair Service Post Warranty 1 Year

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Quicklinx: CR6YWS00 Mfr#: U2JS7PE
Contract Length: 1year
Response Type: Call-To-Repair Service Post Warranty
Stock Status: In Stock
10 in stock
£2,387.49 ex VAT
£2,864.98 inc VAT
Qty
Standard delivery Delivered within 3 working days

Description

HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care, HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system, processor, processor core, and end user, as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HP Foundation Care Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.

  • Simplify your support experience

    Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
  • Reduce complexity

    Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
  • Reduce downtime

    Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
  • Prepare for growth

    Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
  • Boost control and management

    Leverage online visibility into your assets and support status with the HPE Support Center website.
  • Foundation Care call-to-repair service

    Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.

Specifications

Summary

Product Description
HPE Foundation Care Call-To-Repair Service Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week


Detailed Specification

General

Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week

Details

Service & Support
Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 1 year , New releases update - 1 year , Product info support - web knowledge base access - 1 year

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Contract Length: 1year
Response Type: Call-To-Repair Service Post Warranty
Brand: HP
Stock Status: In Stock
Price Range Ex VAT: 1500+
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