Description
HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.
Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support for HPE Networking products provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available.
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Access to expert Hewlett Packard Enterprise technical resources to help expedite problem resolution
Reduced downtime with the Advanced Parts Exchange feature, enabling replacement parts to be shipped before you return defective parts.Access to firmware updates.Worldwide HPE repair and distribution capabilities to address your global maintenance needs.
Specifications
Summary
- Product Description
- HPE Foundation Care Next Business Day Parts Exchange Service - extended service agreement - 3 years - shipment
- Type
- Extended service agreement
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
Detailed Specification
General
- Service Included
- Advance parts replacement
- Location
- Shipment
- Full Contract Period
- 3 years
- Response Time
- Next business day
- Service Availability
- Business hours
Details
- Service & Support
- Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - availability: business hours , Technical support - remote diagnosis - 3 years - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday , New releases update - 3 years , Product info support - web knowledge base access - 3 years
